Privacy policy.
Clear from the start.

1. Information we collect

When you request a quote, schedule a walkthrough or communicate with us, we collect the information you provide. This may include your name, business name, job title, email address, telephone number, facility address, appointment details, cleaning requirements and the contents of your messages.

Our website, hosting and embedded service providers may also process technical information such as your IP address, browser and device details, cookies and usage logs to operate and secure their services.

This policy covers customer inquiries and service communications. Employment applications submitted through our separate careers platform are handled through that platform and the applicable recruitment process.

2. How we use your information

• Respond to questions and prepare cleaning quotes.
• Schedule and manage walkthroughs and cleaning services.
• Send appointment reminders, service updates and requested follow-up communications.
• Maintain business records, protect our services and meet applicable legal obligations.

3. Service providers & sharing

We use providers to host our website, process quote requests, schedule appointments and support business communications. These services include Canva, Netlify, Cloudflare, Google and GoDaddy Conversations, as applicable to the feature you use. They may process information needed to provide those services.

We do not sell your personal information or share it with third parties for their own marketing. We may disclose information when required by law or when reasonably necessary to protect legal rights, safety or the security of our services.

Third-party websites and embedded tools have their own privacy practices. Review their notices when you use their services.

4. Text messaging privacy

We may provide the information necessary to deliver messages to messaging service providers and telecommunications carriers, solely to operate the messaging service. SMS consent is not transferred to other businesses for their own messaging campaigns.

Providing a phone number in a quote or booking form does not, by itself, constitute consent to marketing text messages. We obtain the consent appropriate to the messages being sent.

5. Your choices, retention & security

You may contact us to request access to, correction of or deletion of information you have provided. We will respond as applicable to your request and legal requirements. Some records may need to be retained for legitimate business or legal purposes.

We retain information for as long as reasonably needed for the purposes described in this policy, including service delivery, recordkeeping and legal obligations.

We use reasonable safeguards to protect information, but no online transmission or storage method is completely secure. Please do not submit payment-card details, government identification numbers, medical information or other sensitive information through general quote or booking forms.

You can manage cookies through your browser settings. Restricting cookies may affect embedded booking tools and other features.

Our customer services are intended for adults and business representatives. We do not knowingly collect personal information from children under 13.

6. SMS terms

7. Questions? Contact us.

Callsource Emporium LLC d/b/a CSE Proclean
Greensboro, North Carolina

We may update this policy as our services or practices change. Updates will be posted on this page with a revised effective date.